v0.4 is about making helpmypc.ai feel less like a one-off AI conversation and more like ongoing computer support built around you and your PC.
Support that becomes more personal
You can now save a few simple preferences about how you like to be helped — including how technical you want explanations to be, what you mainly use your PC for and how you feel about hands-on repair.
That means future support can be better suited to you without turning your account into a long questionnaire.
You don’t always have to start again
Where it is useful, helpmypc.ai can now use relevant previous support conversations to provide continuity when you return.
Combined with your saved preferences and information from My PC Health, this can reduce repeated questions and make future support more relevant to the computer you are actually using.
My PC Health becomes part of your support
When you choose to connect My PC Health, helpmypc.ai can securely keep useful technical and health information about your Windows PC available for future support.
It does not read your personal files, passwords, browser history or personal documents.
A more complete route into real repair
Some computer problems can be fixed safely with AI guidance. Others genuinely need somebody to inspect or repair the computer.
v0.4 makes that handover much more complete.
Where our repair network operates and a suitable partner is available, you can choose to continue the same issue into hands-on repair. You can follow the repair through your account, see when action is required and confirm whether the problem was fixed when the job is finished.
Built around you. With you until it’s fixed.
Better privacy during the repair process
Before a repair partner is selected, participating businesses only receive the limited issue information they need to decide whether they are interested in the job.
Your contact details and fuller repair information are only made available to the selected partner at the appropriate stage of the repair.
Better repair reviews
After a completed repair, customers can now rate the partner separately for:
- Price
- Reliability
- Quality
This gives future customers a more useful picture of the service they can expect and helps us maintain the quality of the repair network.
Clearer repair updates
v0.4 also improves the way customers and repair partners are kept informed as a job progresses — from the initial repair request through assignment, completion and final customer confirmation.
You can still read the previous v0.3 update for the earlier improvements to repair handoff, tracking and account experience.