You do not need to know the technical cause. Choose the symptom that is closest to what you can see, learn what evidence is useful, then ask helpmypc.ai in ordinary language.

Understand the main symptom branches without assuming why the computer is slow.

Computer will not start

Gather safe external evidence about power, lights, sounds and the screen.

Wi-Fi and internet help

Work out whether one computer, the whole network or an outage may be involved.

Greater Belfast and North Down

Learn how the local hands-on Repair trial works in Belfast, Bangor and North Down.

helpmypc.ai offers online AI computer help more broadly. It should not claim a diagnosis before there is evidence, and it should recognise when more remote steps are unlikely to be useful or safe. Read how to use helpmypc.ai, or choose a problem above to begin.