This page explains how Help My PC AI Ltd collects, uses, and protects information when you use helpmypc.ai.
1. Who we are
helpmypc.ai is operated by Help My PC AI Ltd. In this policy, “we”, “us”, and “our” refer to Help My PC AI Ltd.
2. Information we may collect
- Account details such as your name and email address
- Messages you send through the platform
- Images you upload for troubleshooting purposes
- Basic technical and usage data
- Authentication and session information
3. How we use your information
- To provide AI troubleshooting responses
- To operate user accounts and sign-in features
- To improve the performance and reliability of the platform
- To understand product usage and service quality
- To support repair escalation workflows where relevant
4. Legal basis
Where UK GDPR applies, we process personal data on the basis of legitimate interests, performance of a contract, legal obligations, and consent where appropriate.
5. Data sharing
We do not sell your personal data. We may use trusted service providers to help operate the platform, such as hosting, authentication, database, analytics, and infrastructure tools.
6. Data retention
We keep personal data only for as long as reasonably necessary to operate the service, maintain records, improve the platform, comply with legal obligations, and resolve disputes.
7. Security
We take reasonable technical and organisational measures to protect data, but no online service can guarantee absolute security.
8. Your rights
Depending on applicable law, you may have rights to access, correct, erase, restrict, or object to the use of your personal data, and in some cases request portability.
9. Contact
For privacy-related queries, requests, or concerns, please contact Help My PC AI Ltd through the contact details published on the service.